Jumper Bunny

Shipping & Delivery

Introduction

We currently only deliver to UK customers. Our goal is to offer you the best shipping options via Royal Mail or Parcel Force, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Part 1 – Processing time

Order verification, bespoke handcrafting, quality check and packaging. All orders for items already in stock are sent to the workshop for dispatch within 24 hours after the order is placed. With bespoke orders, there will be added time for the product to be made to your requirements.

The workshop will process the orders, which takes an additional 2–4 days, depending on what you have ordered.

Part 2 – Shipping time

Shipping time refers to the time it takes for items to be shipped from our workshop to the destination.

Standard UK shipping is by Royal Mail Signed For™ 1st Class, with delivery normally within 3-5 days, subject to stock availability and if your purchase is one that is made to order.

Special Delivery – If you require your goods more urgently please select next day delivery when checking out and we will do our utmost to expedite delivery of orders placed before 2 pm. Bear in mind that many of our products are hand made to order. However, we may be able to fast track your order to you on very special or important occasions.

EU/European and International Shipping is by Royal Mail Airmail, where possible.

RETURNS POLICY

If you need to return your item, please read our Returns Policy section.